You will get the best response if you send your help request with the following information (copy and paste into your form, e.g. on SourceForge or via the ERM Ticket system):
You will get the best response if you send your help request with the following information (copy and paste into your form, e.g. on SourceForge or via the ERM Ticket system):
{{#widget:Copybutton|textid=template|button text=report template to clipboard}}
[[File:installed_software.png|link=https://en.wiki.bluespice.com/wiki/File:installed_software.png|alt=Screenshot of installed software info|center|thumb|300x300px|Screenshot of installed software info]]
Copy and paste the entire information from the table "Installed Software" from your wiki page "Special:Version" if you have access to that page.
Copy and paste the entire information from the table "Installed Software" from your wiki page "Special:Version" if you have access to that page.
[[File:installed software.png|alt=Screenshot of installed software info|300x300px]]
<nowiki>***</nowiki>
----'''Bug description'''
A clear and concise description of what the bug is.
'''##Bug description##'''
----'''To Reproduce'''
Steps taken before the error happened
A clear and concise description of the bug or issue.
----'''Expected behavior'''
<nowiki>***</nowiki>
'''##To Reproduce##'''
Steps you took before the error happened.
<nowiki>***</nowiki>
'''##Expected behavior##'''
A clear and concise description of what you expected to happen.
A clear and concise description of what you expected to happen.
----'''Priority'''
<nowiki>***</nowiki>
'''##Priority##'''
P1- The wiki does not work at all
P1- The wiki does not work at all
Line 26:
Line 36:
P3- All other
P3- All other
----'''Error messages'''
Information in server logs, browser error messages (Developer tools),
<nowiki>***</nowiki>
----'''Screenshots'''
'''##Error messages##'''
Information in server logs or browser error messages (Developer tools)
<nowiki>***</nowiki>
'''##Screenshots##'''
Submit screenshots together with your request if you have any error messages. Remove any sensitive information if necessary.
Submit screenshots together with your request if you have any error messages. Remove any sensitive information if necessary.
----'''OS/Browser'''
<nowiki>***</nowiki>
'''##OS/Browser##'''
Operating system and version:
Operating system and version:
Line 49:
Line 68:
====Send your debug logs====
====Send your debug logs====
For accessing debugging information, you can follow the guidelines listed at[[mediawikiwiki:Manual:How_to_debug|mediawiki.org/wiki/Manual:How_to_debug.]]
For accessing debugging information, you can follow the guidelines listed at [[mediawikiwiki:Manual:How_to_debug|mediawiki.org/wiki/Manual:How_to_debug.]]
===Error messages in the browser (DevTools)===
===Error messages in the browser (DevTools)===
Revision as of 13:14, 20 April 2023
If your wiki is not working as expected, shows a blank page, or if you observe any other errors, you should provide as much of the following information as possible to get the help you need.
You will get the best response if you send your help request with the following information (copy and paste into your form, e.g. on SourceForge or via the ERM Ticket system):
You can also use the network panel and the JavaScript console in your browser's developer tools to track down possible errors.
Network panel error tracking
The following tips apply to Google Chrome.
PressF12 to open the browser's DevTools . It will open to the side or at the bottom of your browser window. To position the pane at the bottom of the window, you can open the customization menu and select the position icon.Screenshot of DevTools with customization menu highlighted.Positioning the DevTools pane.
Switch to the Network panel.Network panel
Reload the page (F5). The Network log shows all resources that were requested by the page in separate lines. Every time you click on something, more requests will be logged.
Notice any problems that are listed in red.Errors shown in the network log
Click on the Name of the resource that shows a problem. Take a screenshot and attach it to your help request.Resource error details
JavaScript Console
The Console tab can also provide information about wiki errors. Switch from the Network to the Console tab. By default, it lists both warnings and errors. To simplify the view, deactivate Warnings in the Custom levels dropdown. If any errors are shown, take a screenshot and submit it with your help request.
